These terms and conditions are governed by and construed in accordance with the laws of England and Wales, and any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of England and Wales. Both parties will comply with all applicable laws and regulations.
These terms and conditions apply to all services (defined as home visits, field training visits, packages, meet and greets, virtual sessions, written summaries and all support email and phone conversations) by Samantha Bailey at k9confidential to the exclusion of any other terms unless otherwise agreed in writing. We reserve the right to update these Terms and Conditions at any time by notice and with immediate effect. Services are only supplied in strict accordance with these terms and conditions. K9confidential reserves the right to refuse to provide a service at its own discretion.
Signatures are not required to start a contract with k9confidential; verbal communication, email, paying via coachaccountable or other exchanges are legally binding. This includes the vet referral and as soon as booking has occurred you are agreeing to the following Terms and Conditions and services are charged to the client at the agreed amount. By agreeing to these terms and conditions your statutory rights are not affected. Should k9confidential decide to waive any of these terms on an individual basis, this shall not affect the validity of remaining clauses or commit k9confidential to waive the same clause on any other occasion.
Full Payment is required on booking a session or a support package deal. We can direct you towards credit plans if required but do not supply the plans ourselves. If payment has not been received within 72 hours of booking a date (when not using our online system), if using a secure payment link, you will be sent one reminder and if no response is received the appointment or package will be cancelled and if you wish to book again k9confidential has the right to give a new quote. On receipt of payment a booking confirmation will be sent via email and a reminder 24 hours before your appointment. Please follow all the instructions to be sure the appointment runs smoothly. K9confidential will not be held responsible for any problems arising from the client not following instructions given. K9confidential reserves the right to cancel or change an appointment at any time by notice with immediate effect, without cause. We cannot accept insurance directly. We recognise that insurance plans may have unique reimbursement criteria that may not align with our training structure. Our approach, focusing on crucial early assessment and implementation, differs from conventional per-session insurance coverage. We encourage clients to understand their insurance policies and discuss eligibility for our packages with their providers. Our method prioritises effective, long-term behavioural modification, contrasting with standard veterinary care where treatment is administered in each session. In our training, the initial sessions are key, with additional sessions designed to guide owners in implementing behaviour modification plans for their dogs. Clients are responsible for fully utilising these sessions according to their needs. To insurers, we emphasise the importance of upfront payment in allocating the necessary time and resources to fully implement the plan established in the first two sessions. We suggest that insurers consider payment after the completion of these initial sessions, aligning with many terms and conditions that stipulate payment post-treatment. This approach closely aligns with the terms and conditions of most insurance underwriters, ensuring a fair and effective payment structure for both parties.
All deposits and any payments either part or full are non refundable.
I am a small company and I am not able to offer refunds on any service unless there are extenuating circumstances.
If you need to reschedule an appointment or cancel an appointment you will be charged for the missed session except in exceptional circumstances. If you did not use any additional visits paid for after an assessment or in a support package they cannot be refunded or rolled over to the next package. It is the responsibility of the purchaser to book in the allotted sessions or to inform k9confidential of any problems. No refunds are given after the payment has been received on an assessment or on any packages except in extenuating circumstances. If you have signed up to a payment plan and decide not to continue using the service you are still liable for the full amount originally agreed to and must continue to pay the payment plan.
Non-Communication and Package Cancellation Clause
In the event that we do not receive any form of communication from a client for a continuous period of two months following our last correspondence, we reserve the right not to extend the existing service package. Furthermore, we may choose to cancel the package entirely at our discretion. This measure is necessary to ensure the efficient allocation of our resources and the provision of high-quality service to all clients. Clients are encouraged to maintain open lines of communication with us to avoid such cancellations.
Weather Clause
In the interest of your pet's safety, if the temperature exceeds 25 degrees Celsius, it may be dangerous for your dog to participate in outdoor activities. In such cases, we reserve the right to reschedule sessions to ensure the well-being of your pet. We will notify you promptly if a session needs to be rescheduled due to extreme weather conditions.
Alignment of Methods and Ethics in Behavioural Treatment
We pride ourselves on employing methods and ethics in behavioural treatment that are based on the latest research and best practices in the field. Our approach is designed to ensure the welfare and best possible outcomes for the animals in our care. To this end, it is crucial that any additional support or services procured by the client for their animal align with our ethical standards and methodologies.
Should the client choose to engage additional help that employs methods or practices contrary to our ethics and approach, we must express that we cannot guarantee the effectiveness of our treatment plans. Discrepancies in methodologies can lead to confusion for the animal and undermine the progress of our behaviour treatment programmes.
In instances where the engagement of such additional services is deemed by us to significantly conflict with the welfare of the animal or the integrity of our treatment approach, we reserve the right to discontinue our behavioural treatment services. This decision would be made with the welfare of the animal as our paramount concern and would be communicated clearly to the client.
We encourage open dialogue about any additional services or support the client is considering, to ensure harmonious and effective collaboration towards the wellbeing of the animal.
The report from the consult will be shared with the referring veterinary surgery. K9confidential shall provide the service for the use of the client only. The client may use the service provided only in its original form and only for its original use for the animal named and described within the vet referral or veterinary records supplied with a behaviour consultation, or from email correspondence for training and behaviour consultations. Informing your vet is a requirement before a behaviour consultation can begin and veterinary records can be supplied. In cases where a dog cannot have an examination the veterinary practice must still be informed.
K9confidential will create a behaviour modification/training program related to the problems assessed and will make amendments to the behaviour program as required. These will only be amendments, if a new behaviour problem occurs a new consultation will be required. The client shall agree not to sell, destroy, deface, alter or part with work created by k9confidential or permit it to be done so by a third party. Treatment plans for the most part will not be successful overnight. This requires a good deal of patience. K9confidential cannot guarantee that this will work, as each animal is an individual case, nor is it possible to foresee if another problem may arise as a result of the treatment. All programs are specific to a certain animal and should not be tried on any other animal.YOU HAVE 60 days from date of first appointment (not including if this needs to be rescheduled) to use all three appointments for exploration phase. You have 6 months from date of sign up to use booster and star package sessions, 5 months if purchased after the exploration session.
Clients must ensure and are responsible for their dogs health before attending any training sessions. The client must inform us of any changes in health or diet prior to any sessions and to any illness in the household, human or pet. The Client must wear suitable footwear and clothing during sessions. If unsure must contact us prior to the session.
Persons must be 16 or over, or be supervised by an adult for the training to go ahead
K9confidential holds public liability and care of custody liability insurance along with indemnity insurance.
K9confidential shall have no liability under any circumstance whatsoever to the client for financial loss or loss of profit and will not be held responsible under any circumstances whatsoever to the Client for a lack of time, effort and circumstances where they did not follow any program created.
In no event will k9confidential be liable to the client or any third party for damages or losses or be liable for any loss, injury or liability to the client. It is the clients responsibility to inform third parties of any possible risk.
Clients agree to indemnify and hold k9confidential harmless from any claims, damages, or losses arising from the training sessions or the use of our services.
K9confidential is not liable for any injury or damage caused by the dogs during training sessions.
Clients are responsible for ensuring their insurance covers any incidents during training.
Any disputes relating to these terms and conditions will be resolved through mediation or arbitration before resorting to court action.
We use third-party websites for logins and payments. We are not responsible for any issues arising from these third-party services.
K9confidential shall not be liable for any failure to perform its obligations where such failure is due to circumstances beyond its reasonable control, including but not limited to natural disasters, pandemics, or other force majeure events.
Precautions are taken to ensure that your information is handled safely. We cannot, however, fully guarantee protection and in such an event we will not accept any liability of any loss thus caused. All financial information is erased after payment is received or payments are handled securely through PayPal.
We will not share or make available the information we hold on our database with any other company or organisation unless under court order.
The new GDPR data protection law comes into effect on may 25th 2018. All the data you provide to k9confidential is given by your consent and is of legitmate and vital interest so I know where to visit to do a consultation and also to enable me to correspond with the client during the support process. Your information is only shared or used in k9confidential marketing with regards to our group of professionals called Succeeding Together to inform you of upcoming Q&A and events that maybe of interest, you can unsubscribe by clicking on any email from mailchimp or by contacting samantha bailey. All details are password and fingerprint protected and only Samantha and Rita Bailey have access to those details. Only Samantha has access to the personal details about you and your dogs training history. Your information will also be placed onto an automated reminder system where you will receive username and password and To check what information we hold you can visit "your settings" on the site or you can contact the data controller (samantha bailey) on 07734315829. Contents of any texts and emails are kept to keep track of your training history. You can request this information or deletion at any time by contacting samantha bailey. All CCTV footage, if training is carried out at the field, is erased after 48 hours after being reviewed. Only clips kept are for possible insurance claims and these are kept for 7 years. K9confidential is a member of the ICO and you can request too see the certificate at any time. Any breach, once identified, is reported to Supersaas, the ICO and the police. But we do not hold any financial information, only email address, home address, Name and phone number and details of your dogs training and behaviour history. You can request deletion of the account if you do not want these details to be held, but they are vital for you to be able to claim any insurance and will be held for 5 years. Any deletion requests will be completed with 28 days. If day training is involved, your keys are keot in a lock box and only venture out when I visit your property.No information on persons under the age of 16 years old is collected. Any training with a person under the age of 16 must be supervised by an adult
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