Behaviour and training
terms and Conditions

These terms and conditions apply to all services (defined as home visits, field training visits, meet and greets, written summaries and all support email and phone conversations) by Samantha Bailey at k9confidential to the exclusion of any other terms unless otherwise agreed in writing. We reserve the right to update these Terms and Conditions at any time by notice and with immediate effect. Services are only supplied in strict accordance with these terms and conditions. K9confidential reserves the right to refuse to provide a service at its own discretion.

Signatures are not required to start a contract with k9confidential; verbal communication, email or other exchanges are legally binding. This includes the vet referral and as soon as booking has occurred you are agreeing to the following Terms and Conditions and services are charged to the client at the agreed amount. By agreeing to these terms and conditions your statutory rights are not affected. Should k9confidential decide to waive any of these terms on an individual basis, this shall not affect the validity of remaining clauses or commit k9confidential to waive the same clause on any other occasion.


Full Payment is required on booking a session or a support package deal. If full payment is not possible then to secure a session a non refundable £30 deposit is required. For a support package if full payment is not possible you must sign up to a online payment plan. If payment has not been received within 24 hours of booking a date, if using a secure payment link, you will be sent one reminder and if no response is received the appointment or package will be cancelled and if you wish to book again k9confidential has the right to give a new quote. On receipt of payment a booking confirmation will be sent via email and a reminder 24 hours before your appointment. Please follow all the instructions to be sure the appointment runs smoothly. K9confidential will not be held responsible for any problems arising from the client not following instructions given. K9confidential reserves the right to cancel or change an appointment at any time by notice with immediate effect, without cause.

Cancellations and Refunds

All deposits and any payments either part or full are non refundable.

I am a small company and I am not able to offer refunds on any service unless there are extenuating circumstances.

If you need to reschedule an appointment or cancel an appointment you will be charged for the missed session except in exceptional circumstances.

If you decide to not use any additional visits paid for after an assessment or in a support package it can only be converted into credit for my other services. No refunds are given after the payment has been received on an assessment or on any packages except in extenuating circumstances.

If you have signed up to a payment plan and decide not to continue using the service you are still liable for the full amount originally agreed to and must continue to pay the payment plan.

Assessments and Training

K9confidential shall provide the service for the use of the client. The client may use the service provided only in its original form and only for its original use for the animal named and described within the vet referral or veterinary records supplied with a behaviour consultation, or from email correspondence for training and behaviour consultations. Informing your vet is a requirement before a behaviour consultation can begin and veterinary records can be supplied. In cases where a dog cannot have an examination the veterinary practice must still be informed.

K9confidential will create a behaviour modification/training program related too the problems assessed and will make amendments to the behaviour program as required. These will only be amendments, if a new behaviour problem occurs a new consultation will be required. The client shall agree not to sell, destroy, deface, alter or part with work created by k9confidential or permit it to be done so by a third party. Treatment plans for the most part will not be successful overnight. This requires a good deal of patience. K9confidential cannot guarantee that this will work, as each animal is an individual case, nor is it possible to foresee if another problem may arise as a result of the treatment. All programs are specific to a certain animal and should not be tried on any other pet.


K9confidential holds public liability and care of custody liability insurance along with indemnity insurance.

K9confidential shall have no liability under any circumstance whatsoever to the client for financial loss or loss of profit and will not be held responsible under any circumstances whatsoever to the Client for a lack of time, effort and circumstances where they did not follow any program created.

In no event will k9confidential be liable to the client or any third party for damages or losses or be liable for any loss, injury or liability to the client. It is the clients responsibility to inform third parties of any possible risk.

Data Protection

Precautions are taken to ensure that your information is handled safely. We cannot, however, fully guarantee protection and in such an event we will not accept any liability of any loss thus caused. All financial information is erased after payment is received or payments are handled securely through PayPal.

We will not share or make available the information we hold on our database with any other company or organisation unless under court order.

It will be assumed that data supplied by the client is the property of the client, or that the client has the express permission of the owner to share the information.

Information, which involves the collection and administration of personal data the client, is deemed to be the Data Controller and as such is responsible for notification under the terms of the Data Protection Acts and related regulations.

Please contact me by phone on 07734 315829 or email to discuss your requirements, book a home visit or a time slot at secure field.

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Covering Swindon and the surrounding areas, Highworth, Shrivenham, Cricklade, Wootton Bassett, Purton, Wroughton